是谁让赌场的乐趣灰飞烟灭？

　　我承认，赌场在大多数情况下是能够获得乐趣的。当然，从科学的角度来分析，大多数的赌场赌徒都会在赌场中输钱，但赌场的迷人环境和那些“顺风车”游戏不得不说能够给人带来很多快乐。

　　在赌场中，获得乐趣是有多种原因的。游戏本身就有无数能够获奖赛事，都存在让你夺取胜利而无比快乐的可能。当然，赌场的环境也能勾起你的乐趣，灯光，噪音，各种行为，人们的喋喋不休。还有各种各样的设施，现在有很多赌场都开设有餐馆，商店，水疗中心，酒店，高尔夫球场。所以说，在赌场中的乐趣包含在所有的东西里，并不仅仅限于赌博的过程。

　　我想详细为大家介绍赌场的好玩之处。但是，有人对我的这个“赌场的乐趣”说法会提出批评，可能源于像我原来那样36年来一直处在一些不好的赌场环境中，会有陈旧的思想在影响着我们。当你遇到新鲜有趣的事情，新的赌场客户，情况会怎样？可能会让你大跌眼镜。我想，赌场的乐趣可能会经历一次恶化的危机。

　　让我根据我所遇到的情况情况，列出了一大堆日常在赌场发生的事情，这些事情严重地挫伤了赌场客户的乐趣：

　　1、客户在赌场餐厅需要等待，虽然有许多空桌，但是服务员工却太少了。

　　2、客户可以看到赌场停车场的最佳位置并不是为客户保留的空间。

　　3、在维护赌场治安方面的，那些人像警察而不是像专业的服务人员。

　　4、经常听到赌场员工说：“这不到我值班”、“这不是我的工作”或“这就是规定”。

　　5、顾客有时需要等到两个赌场员工聊完天之后，自己才能获得服务。

　　6、有时赌场员工在顾客面前用另外一种客户听不懂的外语交谈。

　　7、员工习惯在酒店前台长时间开展入住和退房工作。

　　8、当玩家连胜时，赌桌游戏监事会索取汗水钱。

　　9、一些客户为从来没有使用过的酒店服务支付“度假费”。

　　译文

　　I’ll admit that casinos are, for the most part, fun. Sure, the mathematics of the business insure that most casino gamblers lose, but the casino environment and the gaming “ride” can fairly be called entertaining.

　　Many elements typically contribute to this casino fun. The games themselves have numerous winning events along the way （the “hit frequency”）。 The casino environments speak to fun—lights, noise, action, lively chatter. The package of amenities that many casinos now have （restaurants, shops, spas, hotels, golf courses） speak to a broader, all-inclusive fun not just limited to the gambling experience.

　　So I’ll grant that casinos are fun places. I’ll even admit that the criticism I am about to heap on this “casino fun” may well be influenced by the 36 years I have been experiencing these casino environments—what’s old and stale to me might be eye-popping and amusing to fresh, new casino customers. But I truly believe that casinos are experiencing a fun crisis that is worsening by the day.

　　Let me make my case by listing a litany of everyday casino occurrences that dampen fun for casino customers:

　　A table game player whose buy-in currency is marked with a highlighter pen （looking for counterfeits） before the player is greeted into the game.

　　Waiting in line at a casino restaurant that has numerous empty tables and too few service employees.

　　Seeing the casino parking lot’s best spaces reserved for muckety-mucks, not customers.

　　Watching casino security act like cops instead of service professionals.

　　Hearing casino employees say, “It’s not my station,” “It’s not my job,” or “That’s the rule.”

　　Waiting for two casino employees to finish up a personal discussion before serving an “intruding” guest.

　　Hearing casino employees converse in a foreign language in front of customers.

　　Enduring long check-in and check-out lines at the hotel front desk.

　　Watching table game supervisors “sweat the money” when players are on a winning streak.

　　Paying “resort fees” for hotel services never utilized.

　　Participating in a casino promotion that has zero energy or excitement.